FAQs

How do I cancel an order I have already placed?

Dependent on time, we can cancel an order straightaway before its been shipped. Back to Index

What happens if there is a product I need but Techpoint don’t stock it?

With industry experience of 20 years we have many relationships within the industry to enable us to source a number of different products.

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Can I view my order?

Yes, on your account history within the B2B website here.

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Which courier service do you use for shipping?

We use UK Mail for all of our UK shipments and DHL for all of our International shipments. You’ll receive a shipment notification when your order is despatched – along with tracking information.

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If I have confirmed my order on your B2B Web Store, can it be modified?

Yes, you can simply place a new order on the B2B website and we will be able to merge the sales orders together or we can invoice you separately for each order. This is all dependent upon our cut-off times for shipping.

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Is there a minimum order value or order quantity?

There are no minimum quantities with Techpoint Distribution we are happy to fulfill orders regardless of the size.

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How do I place an order?

We have a live B2B website that you can simply scroll through and create your order. We are always here to support you via telephone or Whatsapp for any questions you may have.

Once you have an account with us, visit our B2B Web Store at http://b2b.techpointdistribution.co.uk

 

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What information do I need to open an account with Techpoint Distribution?

Opening an account is easy! Just simply fill out our Trade Application form on our site and we will be in touch to help you open your account.

Supporting documents will be needed to open your account, which is:

  • VAT Certificate
  • Company Registration Certificate
  • Company Letterhead

Once we have done our necessary checks for your company, we will then be happy to open your account and begin trading.

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